Tag: lead generation

#GrowYourBusiness – The Difference Between Relationship Marketing & Lead Generation in Social Media

Relationship marketing and lead generation are both highly successful social media strategies. And while both typically require an email address to sign up, that’s where the similarities end.

Relationship Marketing

Relationship marketing focuses on building customer loyalty and long-term engagement rather than shorter-term goals, like increasing individual sales. The goal of relationship marketing is to build strong connections between brand and audience that might lead to ongoing business and future referrals.

Strategy often involves the use of “direct response” campaigns that emphasize customer retention and satisfaction. This type of marketing strategy creates a bond with the customer through narrow market targeting, tailors offers to their customers, and usually demands a response that can be tracked by the marketing team. This typically requires an email address so that the company can contact the individual directly for exclusive offers, maintenance follow-ups, and unconverted leads. Relationship marketing is about the long-term value of a loyal customer and the connection that can be built beyond typical ads and generic sales promotions.

Value of Relationship Marketing

Acquiring new customers on a regular basis can be both challenging and costly. Relationship marketing helps alleviate that problem by creating long-term customer relationships that result in repeat sales (and often word-of-mouth referrals).

In addition, customers tend to have a higher lifetime value, a higher level of satisfaction, and greater brand recognition. Plus, brands spend less on marketing and advertising over the long term, as “buzz marketing” (or customers talking about your product) does the work for you.

Keep in mind, however, that the cost of acquisition can be steep in the beginning – in both time and money. Additionally, networking, which is not everyone’s cup of tea, is central to developing these long-lasting relationships.

Lead Generation

Lead generation is almost the polar opposite of relationship marketing. It focuses much less on building long-lasting relationships and instead aims to gain as many potential new customers as possible (and fast!)

Results are typically accomplished through newsletter sign-ups, opt-ins, giveaways, special events, and so on. Like relationship marketing, an email is usually required to turn leads into customers.

Value of Lead Generation

Lead generation allows you to create a huge amount of traffic to your business’s website, which will hopefully result in a higher conversion rate. A good lead generation strategy creates several different campaigns, targeting a different audience with each one. This ensures that your message gets seen by a variety of different prospects and each one will see your products as something that they “need.”

The end result? A fast-growing email list, customers that are genuinely interested in your product, and easy marketing.

Unfortunately, lead generation often comes with a high turnover rate and (sometimes) a sleazy, used-car-salesman sort of vibe.

Bottom line?

Relationship marketing and lead generation go together like peas and carrots. They both have pros and cons, but together they create an unbeatable marketing strategy.

The team here at The Social Media Advisor can help train your staff on the value of online lead generation and prospecting. If you’d like to take your company’s social media game to the next level, reach out today to learn more about our Social Power Program.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

#GrowYourBusiness – How to Generate Leads in Social Media

When someone talks about social media as a lead generation tool, how do you feel?

For most people, the immediate response is, “Social media is for engaging with your audience and building brand awareness, but it is NOT for sales!”

Somewhere along the line (perhaps it was after one of Facebook’s endless algorithm changes), social media gained a reputation for difficulty. It’s difficult to reach your ideal client, it’s difficult to get your posts seen, and it’s definitely difficult to generate leads.

Our response to that? Psh. You just need a few tricks up your sleeve!

These are our favorite tips for generating leads on social media and producing real results:

Know your audience

We know – it’s been said a thousand times. But the key to gaining interest and creating an engaged audience is knowing what they like and need.

If you want to gain contact information from a member of your social media audience, they first have to feel like you can offer something that is useful to them. Ask yourself:

  • What is my ideal client interested in?
  • What are their pain points?
  • Which products or services would help make their lives easier?
  • What makes my product different from all the others on the market?
  • Which social media networks do they use?

Don’t be afraid to get personal! Consider things like their marital status, whether or not they have children, if they like animals, or what they do for fun. Discussing the “fun” stuff on occasion is how you can really form a connection!

Generating leads with social media

Once you understand your ideal client, generating leads is much easier. Still, you need to have a bit of strategy. While each social media network is different, there are a few tactics that work across the board:

  • Run contests: Contests do pretty well across the board. The trick is, the prize has to be valuable enough that people want to enter . . . but only valuable to your target audience. You don’t want a bunch of random people signing up for your giveaway, because they’re not likely to become clients. Again, this is where knowing your target audience comes into play!
  • Share links to gated content: Gated content is content that is hidden behind a virtual gate. Audience members must share some basic information in order to gain access – For example, they might provide their name and email address in exchange for an exclusive handout. Like contests, if your content is good enough, people will sign up.
  • Use social media advertising: Social media ads allow you to target viewers based on very specific demographics, like their age, where they live, and their hobbies and interests. Running these targeted ads allows you to make sure the people most likely to enjoy your product are the ones that see your promotion.

Do you want to train your employees on using social media as a lead generation tool? The Social Media Advisor’s Social Power Program can help bring them up to speed on the fundamentals of social media, building brand engagement, enhancing visitor experience, and more. Reach out today to set up your free consultation.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

#GrowYourBusiness – How to Use Paid Ads to Generate Leads in Social Media

You may love your job but you aren’t just working for the fun of it. You also want to make money. Moreover, to make money, you need to get sales. To get sales, you need leads.

Until the last few years, you could rely on getting leads organically through your website and search strategies. Unfortunately, the effectiveness of these tools has been on the decline over the last few years. Nowadays, to make the most of using the web to generate leads you need to take advantage of social media advertising.

Of course, you want to make sure that you’re using your dollars effectively so before jumping in you need a plan. Here are six key steps to using paid ads to generate leads in social media:

  1. Set a Budget: When it comes to cost, social media advertising is relatively inexpensive when compared with traditional media. Best of all, you can set a target for how much you want to spend. Based on the results you can either increase or decrease the amount. You’ll need to be aware of the pricing structures for the various platforms and decide how you want to allocate your resources.
  2. Think About Your Targets: When you purchase social media advertising you select the target audience. Consider your audience carefully and make your selections based on who is most likely to need your products or services.
  3. Decide How To Measure Success: Unless you have goals and metrics established you have no way to determine if you’re getting your money’s worth. Is it hard sales, leads, clicks, shares or some other number that will determine if your campaign is working?
  4. Analyze Your Options: Study each platform carefully before launching. Each platform (Facebook versus Twitter, for example) has its own unique strengths and weaknesses.
  5. Develop Your Content: The exact type of content that will work best depends on a variety of factors. Your best bet is to use a balance of different media.
  6. Rinse and Repeat: It may take time to develop the right combinations of spending, platforms, and specific content. Evaluate your progress and make adjustments to your strategy.

To use social media paid advertising successfully you need to understand the basics as well as what makes each platform tick. The quickest, most effective way to do that is to consult with a professional.

The Social Media Advisor can help you jump-start your effort by helping you build a solid foundation. The Social Power Program will give you the tools you need to make sure that you are not spinning your wheels and wasting money. Best of all, for a limited time, you’ll receive a FREE Social Media Analysis with your Discovery Session.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

#ShareYourMessage – What is Lead Generation in Social Media Marketing?

As a social media manager, one of the common questions (or complaints) I get from prospective clients is about their return on investment (ROI) when it comes to social media marketing. There is a common misconception that lead generation isn’t possible on social. This stems from the fact that SO many business owners approach social media marketing as a sales tool and ignore the reason the platform or channel exists in the first place. Social media IS meant to be a social experience. However, that doesn’t mean that you can’t use it for lead generation. It just means you need to get clear about your social media strategy and how you want it to work for your business.

According to Quicksprout, using social media reduced marketing costs for 45% of the businesses surveyed. It has also increased revenue for 24% of those companies when they chose to implement a lead generation strategy.

What Is Lead Generation Anyway

Before we jump into the deep end, let’s go over lead generation as a sales tool. Lead generation is how you attract potential clients and customers into your business sales funnel. It’s how you narrow down your focus to the right people, grab their attention, and lead them to your offer. Don’t have an offer yet? Clearly, you’ll need to start with what you want to sell and pick a place to post your offer.

Whether it’s your website site or a landing page, building out the copy and graphics for your sales site will be the deciding factor in whether or not someone hits the buy button. Lead generation is about getting the right people to that page so that you can sell them.

The prep work needed to promote lead generation on social media:

  • Build your online presence and brand awareness
  • Know your target audience and how to find them
  • Uncover the pain points of your leads
  • Build your offer based on the information gathered and post it online
  • Then create a social media strategy to guide that audience to that offer

Why Social Media?

Since I work in social media management, I’m going to let some recent statistics do the convincing for me here.

39% of Americans spend more time socializing online than in person.

People spend 50 minutes of their day, every day, on Facebook.

71% of consumers are likely to purchase an item based on social media referrals.

For B2B companies, 44% have generated leads through LinkedIn, 39% through Facebook and 30% through Twitter.

I hear stories all the time about how companies are bailing on their website to focus entirely on social media marketing because it’s working so well for them. (I don’t recommend that by the way – rented land!) This is relevant because social media DOES work for lead generation, if you have built it in the right way.

Where to Start

Once you have your online offer in place, have narrowed down your audience and know where to find them, then it’s time to pick a social media platform. Picking the right channel can make or break your lead generation efforts. If you pick Facebook, but most of your audience is on Instagram, then they aren’t going to see your content.

If you already have a built-in audience or community, then this answer is simple. If you don’t, it’s time to start building one.

Lead Generation Strategies

When it comes to social media marketing, there are multiple lead generation strategies you could explore.

Page Optimization

Brands that understand the value of their Internet real estate, also understand the importance of optimizing each of their social media profiles. Your Facebook business page should strongly resemble your website with buttons that direct visitors to where you want them to land. Keyword research is imperative here as each of your profiles should incorporate as many searchable keywords as possible. Make it easy for the right people to not only find you but follow through on the appropriate call to action.

Opt-Ins & Freebies

The whole point of a sales funnel is to get an individual’s permission to market to them and then move them through the whole process. If you don’t have a sales process, that’s where to start. The most common way to get someone into your funnel is to offer them something they want for free in exchange for their contact information. Make it clear that you’ll be contacting them in the future, not just to send them the freebie. Then use email marketing to target them directly. How do you increase awareness of your free offer and your opt-in? You use social media. If you have taken the time to build an online offer and sales funnel and you aren’t directing those who are consuming your social content to those – then you aren’t set up for lead generation on social.

Paid Advertising

The most common lead generation strategy on social media is to invest in paid ads. Each of the social media platforms has its own version of this – whether it’s boosting content on Facebook, promoting Pins on Pinterest or straight up buying ads on Twitter – there’s an option for each of the most popular social channels. You can either invest the time in figuring out how to optimize your own advertising or you can seek out the help of someone who specializes in paid ads.

Lead generation is possible on social media and it works! Brands are gaining traction and success every day by incorporating a social media strategy that is built around a lead generation and sales process.

Why aren’t more small businesses setting up their online marketing this way? Because it takes work, effort and often a budget. Can you just share another brand’s content on social media and convert followers into consumers? Not likely. The ROI you seek is hidden behind the strategy you’ve yet to implement.

Social Power Program

If you want more support in building out your social media strategy, I encourage you to check out the Strategy Series on the Social Power Program.

The Social Power Program is designed to be a “work at your own pace” program incorporating video training and worksheets. The Program uses videos, tools of the trade, bonus “diving deeper” sessions and accountability to assist you with your online marketing strategy.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

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