Tag: Social Media Manager

#SocialMediaSupport – Questions to Ask a Social Media Manager

There are many good reasons to hire a social media manager. One of the most common, for business owners like you, is that you simply can’t do everything. A professional social media manager is someone who can take on the challenges of making sure you are consistently establishing, improving, and growing your social media presence across all channels.

Like all hiring, it can be a challenge to determine if a candidate has the necessary skills and temperament to excel. The good news is that there are questions you can ask to ensure that you are getting the right person for the job.

Need some guidelines for vetting a social media manager applicant? Read on!

10 Questions to Ask a Social Media Manager

  1. What makes each social media platform unique? How would you use each for our business?

Look for a good understanding of the advantages and disadvantages of each platform.

  1. What do you think of how we are using social media now and how would you improve it?

If he or she has done relevant background research, they should be able to give you a few key points.

  1. What metrics would you use to evaluate your campaigns?

Social media managers use a variety of measures to determine success. Likes and shares won’t tell you if you are converting to sales, and leads won’t necessarily indicate if your content is hitting its mark. If the idea of monitoring and managing your own analytics sounds awful, you should be able to delegate this to your social media manager.

  1. What specific tools would you recommend we use to manage our channels?

There are many tools for managing media across platforms. While you may not end up using that tool, it may help determine the level of experience.

  1. What are some examples of successful campaigns you have managed? What went right and what went wrong?

Examples can offer insight into how they approach projects and how they look at the work they do.

  1. What is the most critical role of social media?
    Social media managers know that content drives everything, but that content must help you gather leads, strengthen your brand, and provide customer service.
  2. What is the most important thing a social media manager needs to do?
    A social media manager wears many hats. He or she must create original content, engage the audience, monitor and manage success metrics, and perform with similar quality across a variety of platforms.
  3. What determines if a social media campaign or a piece of content will be a success?
    Remember, it’s not just about metrics.
  4. How would you approach handling a social media crisis?
    The goal of this question is to see what they define as a crisis and understand the process they would undergo to develop a strategy for handling unusual situations.
  5. What would their initial goals be for your company?
    Look for details about how they would learn more about your company, your brand, and your audience.

Whether you’re hiring an outside firm to handle your social media or making a permanent hire, you need someone who can handle a variety of tasks and work both independently and collaboratively. Proven experts at The Social Media Advisor will help you get a quick start with monthly social media support. With their varied plans, you can be sure you’re getting the professional assistance you need at a cost-effective price.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

#SocialMediaSupport – What to Look for in a Social Media Manager

It’s never easy to find just the right hire. When it comes to finding the perfect person to take on the role of social media manager, the challenge is even harder. You know there are certain areas of expertise that are must-haves, like knowledge of social media platforms, an understanding of SEO, and specific creative talents like content development, but there are other critical factors that aren’t so easy to quantify.

Understanding Where Social Media Fits 

A top-notch social media manager has an innate ability to understand not just where social media fits in your marketing strategy, but where it fits in the world of the internet. Your social media plays a critical role in a variety of areas from customer service to SEO. That means that your manager must be able to make it work with all the other moving parts that make your overall strategy successful.

Strategic Planning

A top-notch social media manager must have the ability to understand your company’s Big Picture. The content that you post must work with all areas of your marketing plan. Understanding how each platform contributes will help you create and implement a plan that bolsters every area of your operation.

A Customer-First Mindset 

If you’re using social media, then you know how important it’s become for customer service. In this regard, however, social media carries an element of risk. How you treat your customers will be on display for the world to see. Your social media manager must know not just what to say to customers but how to handle problems. For example, it must be clear what issues can be handled in the public square versus what should be taken offline.

Social Advertising Understanding and Expertise 

While it’s lovely to think that you can get the most from social media by doing all the free stuff, it’s no longer realistic. Regardless of what platforms you focus on you’ll need to do some paid advertising. Each platform has its unique requirements so look for someone who knows how this all works and how it fits with the rest of your social media strategy.

Writing Skills

While it may seem to be a no-brainer that your social media manager needs high-level writing skills, it’s worth repeating. It’s not enough to be able to craft a grammatically correct sentence; the writing toolbox needs to be well rounded and include copywriting and storytelling skills.

It may feel like finding the right social media manager is an impossible task given the expertise required. Fortunately, you can take a short cut on the process by taking advantage of the services available through The Social Media Advisor. The team’s social media build/revamp packages are particularly useful if you need a professional social media manager.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

#MarketingTeam – Is It Time to Hire a Social Media Team?

You’ve probably heard that quiet, little voice telling you that it’s time to get some help when it comes to social media. However, it’s a tough step to take since it requires significant investment in both time and resources. If you suspect that you need to take the plunge and hire a social media team, there are five questions you can ask to help make the decision easier.

  1. Does your marketing strategy call for a focus on social media?
    Even in this day and age, some businesses are well suited for emphasis on traditional marketing channels. It’s likely, however, that you need to ramp up your social media efforts in both marketing and customer service.
  2. Are you stretched when it comes to marketing resources?
    If you are like most small businesses, then your people already wear multiple hats, adding another one—social media expert—will likely not get you the results you are looking for.
  3. Do you have the right tools for social media?
    Running a successful social media initiative requires more than a computer and a smartphone. Social media professionals are skilled in a wide variety of software and program tools. From graphics programs to scheduling platforms, there’s much more to it than just posting a photo from time to time. Social media management requires both creative and technical skills.
  4. Are your current social media efforts working?
    You may already be on social media and pretty proud of how it’s going. However, are these efforts working? To monitor how effective your social media plan is, there are many things you should be measuring. From leads to engagement to conversions, you need to be on top of how well your message is getting through.
  5. Do you know what success looks like?
    When it comes down to it, do you really know what using social media the right way looks like? There is no shame in not being an expert at everything. This is particularly true when it comes to using social media, since it’s constantly changing. If you think about it, the same is true for many professions. You may be a wizard when it comes to the product or services you sell, but that doesn’t mean you are a skilled lawyer or CPA.

The size of the team necessary to successfully create and execute a quality social media strategy will depend on your business and your goals. This is a great time to talk with the experts at The Social Media Advisor. Their social media build/ revamp services will identify what you need in order to develop your business through social media.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

Learn how to be a Social Media Manager in #BeAwesome In Social Media Workshop

Do you want to learn how to be an effective Social Media Manager?
Do you have an Admin on your team that needs to get up to speed on social media strategy for 2017?
Curious on the best strategies for running successful Facebook Ads?
This is the workshop you should attend.
Can you answer yes to any of the following questions?

– I don’t know how to use social media to close business
– I don’t know how to build an editorial calendar
– I need to learn how to use social media effectively for my business
– I need to learn how to target new clients
– I want to learn how to create paid Ads and track results
– I struggle with what to say in social media to remain consistent
NOW is the time. You will walk away with tools, editorial calendars and specific processes to put in place TODAY so that you can stay in front of your ideal client online and attract a new audience.

Just as every established business needs to have a website, you also need to have an active presence in social media. Your clients and prospects are researching you to verify your business has social proof as a credible business. If you don’t have an active presence or systems in place to maintain conversations in social media, you are hurting your business. This workshop is your roadmap to get the right systems, tools and strategies in place to build a solid foundation for a successful social media experience with your audience. Launching these principles into your business will immediately improve your credibility with your customers by maintaining a long standing relationship with your clients so your competition isn’t claiming them from you.

We will provide Social Media strategies and processes for your business to establish social proof and build relationships and leads with your ideal clients through specific activity and proven methodologies.
Workshop Take-aways:
– Content is KING! Discussing and developing the proper ways to integrate the power of native video, branded images and keyword rich storytelling into your online brand that you can implement TODAY!

– How to Budget for Ads and Campaigns: What are your options? How does it work? We will show you how to manage and review statistics with strategy, reporting and targeting the right Audience

– What is the ROI of Social Media? ROI Defined, we will show you reporting options and how to track campaigns

– The foundation of your Editorial Calendar: We will show you how to build consistency, post during the best dates / times in each platform, and roadmap the means for you to develop social proof for your business
– The foundation of Paid ads and getting visibility with your ideal customer: We will show you how to build ads to target the right target client 

– Tools of the Trade: Top tools for creating and scheduling content, monitoring engagement, and processes to keep you on top of your marketing funnel that you can implement TODAY!
– Step by Step instruction on how to use the tools that top social media marketers are using: Tools are great but if you don’t know how to use them, you will be lost.  We will walk you through all of the steps for using these tools so you can start building your brand effectively in social media, just as the social media companies do. ***YOUR Laptop is required – Wifi Included
Seats fill quickly and we can only teach this workshop with a maximum of 15 attendees!
Ticket Link:
Be sure to Follow us and Let’s Engage!
Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram and the tools to manage them.

Learn how to use social media to grow your business online with our video series!

  • Learn the fundamentals of social media
  • Learn how to build better brand engagement
  • Learn how to enhance your visitors' experience
  • Learn how to grow your business using social media strategies.

If you want someone to break down aspects of social media to get more clients and build your business using social media, this is the program for you.

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