Tag: clients

#SociallyKind – Being Socially Kind to Your Clients & Customers

When you think about showing kindness to your clients what comes to mind? Do you think of how you interact with them in person or over the phone? Probably. But did it occur to you to consider how you communicate over social media?

There’s a good chance that most of the interactions you have with your clients and customers are now through platforms like Facebook, Twitter, and Instagram. If you aren’t showing kindness through your social media, then you are losing a great opportunity to strengthen and build relationships while putting your best face forward.

As you develop and execute your social media strategy, keep these top 5 tips in mind for being socially kind to your clients.

5 Ways to be Socially Kind to your Clients:

Be Responsive – When your clients contact you over social media, they expect to get an answer promptly. If you don’t reply or you are slow to get back to them, they’ll stop checking in. From there it’s just a step away from losing their business.

Be Consistent – Your engagement with clients over social media should be in alignment with what you say on other channels. If, for example, you give an answer on your website or over the phone, it should be the same as what you offer on social media. Not only should your replies be consistent, but your branding and other messages should also be the same across platforms.

Be Grateful – Social media is the perfect place to let your clients know how much you appreciate what they do for you. A simple thank you will go a long way.

Be Generous – Help your clients expand their community by introducing them to your followers, sharing information about their products, and engaging with the content they publish on their social media. Where appropriate, send them referrals.

Be Positive – One of the kindest things you can do for anyone who engages with you is to be positive. Remember to take a moment before posting to determine if the content is true, if it is useful, if it sets a good example, and if it does no harm. Unless it passes all those criteria, don’t post it. 

Being kind to your clients on social media does not have to be difficult. It may take a few seconds to make sure that whatever you are posting passes the kindness test but it will be worth it in the long run. Not only will you feel good about your content, but your clients will feel good about it, too.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+, YouTube, Pinterest, Instagram, and the tools to manage them.

Click here for Social Media Training, Speaking and Strategy Consultations.

#EducationMatters – Educate Your Clients on All Your Services

Are you educating your clients on all of your services? You can’t assume a person will know everything your company offers based on a quick description on your social media pages (if they even read that). You also shouldn’t assume your clients know everything about you. It’s just not realistic.
Don’t rush out and flood your mailing list and social media platforms with a flood of updates, or one long unending message about what you do. That will likely frustrate your clients and make your reputation suffer. So how do you educate your clients without being spammy about it?
Here are some suggestions that will help you educate your clients AND get them intrigued about your services. You don’t have to do all of them, but consider one or two.
  • Update your site. Consolidate all your services into one informative page. Make sure it’s easy to read and understand. Break down each service into a three sentence (or less) description. ProTip: It’s also a good idea to develop a FAQ that covers common regular questions and any you receive about services. If you have one, make sure you link the FAQ on this information page.
  • Each service you provide should have a more detailed explanation. Whether you do this by individual web pages or as expanded tabs on your information page is completely up to you, but it needs to be there.
  • Create a blog postabout your services. Be informative, and explain how you help the client with each service. It can be as detailed as you like, but you can easily keep it as brief as the site update suggestion from above. Then, post your blog post link on all your social media sites. Make sure your title is eye-catching and the first three sentences are intriguing. Future questions can be directed at either this blog post or the information page you make.
  • Do you have two or more services that are normally purchased together? If so, why not combine them into a package that clients can purchase at a discount? This promotion can also be a great way to mention other services you provide. This one is excellent for mailing lists, by the way.
  • Choose a day of the week to inform your clients on all social media accounts about your business. Then, select one aspect of your business and talk about that. It helps to have an image to go with your post. That image should be easy to read and understand. One of my clients uses a definition image where they list a service they provide and then write out that two to three sentence description. Make the background eye catching. You should know that white text with a black outline can go on any background, so you should use that for consistency and viewing ease from mobile devices.
These are just some ways to inform your clients of your services. One thing to keep in mind: your audience for Twitter isn’t the same as Facebook. Nor is your mailing list the same as your Instagram. Expect that your clients aren’t all aware of the same information. Repurpose your content instead of setting up an information page on one social media site (like Facebook) and using that link to give your clients information.
One other thing, and this is important. Don’t just share your own stuff. Talk about other things, places, events, ideas, and more. If you are constantly trying to sell your services, you’ll come off looking cheap and shady. To #BeAwesome in social media you will need to take into consideration the type of content your audience wants and provide that regularly.

Be sure to Follow us and Let’s Engage!
Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

#GiftYourBusiness – The Gift of Clients

This week we are going to talk about another way you can #GiftYourBusiness for the holidays. This is, traditionally, a pretty slow time of year for a lot of businesses. Retail aside, many consumers are more focused on the hustle and bustle of the holiday season than they are about anything else. Here are some tips to help you keep filling that funnel anyway. Give your company the gift of new clients!
Find Your Audience
When you just begin to generally market your business, you are hitting a lot of people that simply are not the right audience for you. That’s just a waste of time, money and effort. In order to maximize the potential of generating quality leads and winning new work, you have to spend time narrowing down your focus.
With online marketing, the goal is to figure out who your target audience is and where they are most likely to spend their time. There are a lot of social media platforms and online communities out there. However, just because one of them is a big name doesn’t mean they are going to be a hot ticket venue for what you do.  The key is to understand what each site excels at and then determine if that is a good fit for your business. Don’t dilute your efforts by trying to be everything to everyone. You’ll just get overwhelmed and that’s not productive.
Become Your Client
Take some time to really consider your ideal lead. What do they search for online? What hashtags would they use on Twitter? What groups would they join on Facebook or LinkedIn? What influencers would they follow? What type of events would they sign up for?
These questions will help lead you to places where people are already in the right frame of mind to listen to what you have to offer.  It will also give you a much better insight on the keywords that will work best so you can incorporate SEO into everything you do online.
Now Engage
Once you now where to find your prospects it’s time to start engaging. However, don’t just go in there guns blazing. Promoting yourself too heavily or coming off too strong is the best way to push leads away. Start small. Start liking posts, sharing, or re-tweeting. Leave a comment on something they’ve posted to start a conversation. Team up with some influencers and collaborate. This will establish your expertise in the field and give you more credibility.  Do some prospecting and make some connections.
Then, once you’ve dipped your toes in the water, start sending a few messages. Don’t overdo it. If you work this process well, interested potential clients will reach out to you.  This is not only more effective, it saves you time.
Track Your Progress
There are plenty of different tools available to track your effectiveness. Most of them are free. Use them. Just because your gut says Facebook is the place to be doesn’t mean that the numbers will agree. This will allow you to continually fine tune and adjust your plan. There is no point wasting effort on a site that just isn’t producing results.
Follow Up
Often, this is where many businesses drop the ball. Yes, it is time consuming to input all of these leads into your CRM database. Developing a landing page or an email newsletter list involves investing up front. However, all of the progress you’ve made to this point is a complete waste if there isn’t adequate follow through. If you don’t have time to make it happen, hire someone who does.
Yes, it seems like a lot of work. However, if you are doing the preparation on your own it could not cost you a thing. Unlike traditional methods of marketing and advertising, there is no budget required. Just time. And if you effectively utilize some of the time management techniques from our last blog post, you could free up the time to really go out there and sign up new work! 
It can be easy to get buried in the day-to-day tasks and projects of running your business. Take some time this month to really think about how you can best #GiftYourBusiness and make next year the best one yet! And remember to #BeAwesome.
~ Social Media is changing the way people do business.  Don’t get left behind ~ 

Be sure to Follow us and Let’s Engage!

Hollie Clere, of The Social Media Advisor is a “#BeAwesome” Developer, Social Media Brand Builder, Content Manager, Trainer and Author in LinkedIn,Facebook, Twitter, Blog, Google+ , YouTube,Pinterest, Instagram  and the tools to manage them. 

Click here for her Social Media Workshops, Classes and Seminars.

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