Tag: client gratitude

#CustomerGratitude – Top 3 Ways to Show Gratitude to Your Clients Off Social Media

In our last blog, we featured some ways that you can express gratitude to your current clients using social media. In this article, we want to focus on some offline ways to love on your clients and appreciate them all year long.

Give Them Face Time

While it can be tough to set aside time for every client, if you pace it out all year long, it can make a big impact on your relationship building. What many small businesses do is focus the majority of their energy on acquiring new leads and clients and forget to nurture their existing one. A little bit of attention goes a long way in this busy world. It inspires loyalty to take time to connect with each of your valued customers.

Mention Them to Others

Name dropping can be a good thing when you are sharing your love for your clients! Keep your ears open for the opportunity to share their information with others. This not only spreads the word about what they do, it also builds bonds between you and others. Soon, you’ll be known as a powerful connector in your community and people will respect your efforts to build up the local community and support their local businesses.

Have a Client Appreciation Plan

How often have you thought that it might be a good idea to do something nice for your clients but haven’t been able to make it happen yet? If there isn’t a plan in place, it’s merely an idea without wings. Get your client appreciation plan off the ground by sitting down and being intentional with how you will nurture those relationships. Whether the plan is taking them to lunch quarterly, sending the occasional card, making regular phone calls or investing in thoughtful gifts to surprise and delight them – you need to write down what you plan to do and put it in your calendar! That way you’ve set a timeline and are making client appreciation a priority and not just a random to-do item.

Whether your plan is to nurture your clients online or off-line (or both), the key is to have a plan. If you think generously and remain in a place of gratitude and you’ll find that client appreciation is one of your favorite activities. The impact of taking the time to love on your colleagues goes way beyond mere client retention. It’s a legacy that every small business owner should aspire towards.

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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

#CustomerGratitude – How to Show Your Clients Gratitude in Social Media

November is definitely gratitude season and while we always remember to showcase our gratefulness to our friends and family, don’t miss the opportunity to use this time of year to show your clients you appreciate them as well! When it comes to your social media marketing, showing client appreciation is both simple and impactful. Most businesses only send a holiday card (at best) this time of year so going above and beyond by talking about your clients on social media can really be a stand out way to nurture those relationships

Give Them a Shout Out!

Perhaps the easiest way to show gratitude for your clients on social is simply by giving them a shout out in your feeds. Feature them, talk about them, share their work with your audience – all of these are effective ways of demonstrating that you not only care about them as a client, but that you believe in what they do! Make sure you tag or mention them on your platforms so they get notified (plus your post will show up in their social media feed as well).

Engage with Their Content

If you aren’t doing this already, take some time to like and comment on their social media posts. Even better, share some of their best content with your audience as well. People tend to focus only on what pops up in their own feeds, but if your client’s content isn’t showing up – search for them and spend a few minutes each week engaging with them online. This is a great practice to start and then keep doing all year long. Both of your businesses will benefit from the social engagement exchange.

Share Their Offers

Businesses are scrambling to put together their Black Friday, Small Business Saturday or Cyber Monday deals right now. Show them you care by sharing their offers, deals and discounts with your people. Don’t forget to mention why you love their product or service!

Collaborate

Get creative and find a way to team up and collaborate on a project or a discount this holiday season. This is especially useful if your target markets are similar but can be a great way to get in front of each other’s audiences even if they aren’t. A public team up could greatly benefit both brands when the campaign is thoughtfully created.

As you can see, it costs nothing but a little time to show your clients love on social media this time of year. Client appreciation is a huge part of relationship marketing and building and growing your network and client list. We know you are grateful for each of your clients and now’s the time to show them!

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.


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