Tag: Tribe

#RelationshipMatters – Being Compassionate Instead of Judgmental in Social Media



We are all judgmental in some way. Think about it: we see someone, and based on their looks or actions, we judge them. Not necessarily a good judgment, either. It often happens without even knowing the other person. The problem is we become judgmental to feel better about ourselves in the short term. However, being compassionate with individuals instead leads to greater, long-term rewards.
Let’s look at social media as an example. Using social media allows us to express ourselves and provide our perspective, yet sometimes our comments can come across as being judgmental. This sets you up to be critiqued by others in turn.  It is easier to forget about the very real, living being on the other side of the screen. It is a vicious cycle and the only way to get out of it is to demonstrate compassionate behavior that others will want to copy.
How can you be compassionate on social media rather than judgmental? Here are some simple tips.
If you can’t say something nice, say nothing at all – This old adage is one we all heard growing up whenever we said something mean to another person. It is a concept to keep in mind when interacting on social media as well. Before hitting submit, think about whether or not it is a comment you would like to receive. If the answer is no, then it is best to not send it. The same goes for your own posts, flip the script and imagine it was directed at you instead.
“If you can’t think of anything nice to say, you’re not thinking hard enough.” Kid President

Watch your language – If you truly want to share your opinion and help someone, consider the way in which it is presented. Instead of telling the individual what they must do, suggest how you might do it instead. Avoid using words that are overtly negative, patronizing, or demanding. Instead use phrases such as ‘I find using such and such easier’ or ‘Personally, I prefer…’ this way you are demonstrating what suits you while providing them an alternative option.  The use of “I” statements is an effective technique in conflict resolution because it forces people to examine their own feelings and actions instead of pointing a finger at another.
Accept we are all different – What might work for you will not necessarily work for someone else. Why make them feel wrong for not doing things the same way as you?  For example, someone has chosen to use a particular system and is looking for help on it. Rather than tell them how the system you use is far superior, provide a few tips on making their current system easier to use. Perhaps they chose to do something for their own reasons or circumstances, which are probably far different than yours.
Once you are aware of behavior that comes across as judgmental you can start to change it into more compassionate behavior instead. Not only will you come across as a nicer person, but people will be less judgmental of you in return.

“Be somebody that makes everybody feel like a somebody.” Kid President


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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

#BrandConsistency – Branding is About Who Knows You, Not Who You Know

#BrandConsistency involves putting yourself out in the public eye with a clear and concise message. It’s about overcoming hesitancy in new sales and clients. Loyal customers buy based on their feelings. To build a solid foundation of success, it pays to be known. 

Your brand is the idea, the emotions, images, thoughts, etc. that comes to mind when people hear your name, pass by your store, see your ad, or view your website. It’s your complete online presence. People remember how you made them feel over everything else. The world is flooded with other people and brands who want to corner the market on success. So how do you stand out from the crowd?

Word of mouth, brand consistency, customer loyalty, and dedication to the customer experience will go far in making your brand known.


Here are some tips to get you started:

  • Do you offer a unique product, service, environment, etc.? If you’re not sure, find a way you can do it better than the other guys. 
  • Are you consistent in delivering your customer service promise? And do you do it every time?
  • How is your business memorable? Is it memorable for the right reasons?
  • What is the first impression that you offer potential clients and customers? Is it consistent across all platforms? Remember that visitors to your Facebook page may not visit your site and vice versa. Try not to refer them back and forth unless it’s absolutely necessary. The same goes for cross-platform promotion. A twitter follower has no interest in your Instagram ad, and your YouTube subscribers will rarely care about your Facebook Live Q&A.
  • How easy is it for new customers and clients to do business with you? Call your company or use the website. Perform an “experience audit” to determine whether or not you fall short.
  • What are you good at? Where do you consistently get great feedback in your business? Highlight that as a great selling point. Networking with other companies who have used your service is another key aspect.
  • Are you being genuine and sincere in your interaction with your clients and customers?
  • Have you reached out to influencers who also interact with your target market? If you get them excited about your brand, others will get excited as well.
  • Do you convey confidence in your interaction online and with customers? Your employees should be subject matter experts on your brand. Even apologies for making mistakes can be done with confidence. “I apologize for this mistake,” is much more confidence-inspiring than “I don’t know how it happened”. A quick and favorable interaction with a customer will build brand confidence.

It takes time and consistency to build a loyal customer or client base. These tips will put you on the right track for success and to #BeAwesome with your branding.

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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

#BuildYourTribe – How to Engage Your Tribe

Jeff Goins once said “Something I’ve learned about building a tribe is that it’s not who you know, it’s who you help.” When you’re ready to engage your tribe, you need to keep in mind that you must connect on an emotional level with them. That connection has to be authentic and sincere.
Here are some fantastic ways to engage with your tribe:
  • Share a struggle. Highlight the pain point and be vulnerable in a way that makes you uncomfortable. People connect with humanity. Keep your audience in mind during this process and try not to get too personal in areas that will make your tribe members uncomfortable continuing to follow you.
  • Talk to them in one-on-one conversations. It’s okay to be the tribe leader and send your message down the pipeline, but if you don’t engage with them on a personal level, their loyalties may shift elsewhere.
  • Help your tribe by offering valuable insights. Appeal to your community, and teach what you know.
  • Ask them what they’re currently struggling with by asking the question (either through social media or through an anonymous survey): “What is your biggest struggle regarding _____?” You fill in the blank with a general topic that you’re familiar with. Leave the answer open. Don’t give a multiple choice. You may be surprised what your tribe struggles with. When you get the results, start looking for ways to help them overcome those obstacles.
  • Be yourself. Do the things you love to do. Share the joys of your life with your tribe.
  • Supportive and positive is the key. If you are constantly negative or passive aggressive in your conversations, your tribe will pull away from you. Every time you find yourself ready to say something negative, try to spin it into something positive. Remember, the only failure in life is the person who doesn’t get back up when they fall. They give in when they should persevere.
  •  Encourage them to share their stories, their successes, their stumbles, and their joys with your community.
  • Don’t let your tribe get stagnant. Focus on the less vocal members as well and encourage new blood. You don’t want an unofficial hierarchy to form. That can lead to isolation and frustration within your tribe. 

Take the time to cultivate your tribe and you’ll find them ready to move on anything you share. Their willingness to go the distance for you depends on your willingness to provide content they enjoy. They need that emotional connection in order for this to work. So make sure you do your part.
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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

#BuildYourTribe – Who Are Your Influencers?


Identifying the influencers that impact your tribe is not a complicated task. It requires interaction, paying attention, focusing on what makes them tick, and what piques their interest. These influencers will automatically be gathering the types of clients and customers you want. The largest benefit to this is that they will have their own large tribe of people that might also be interested in what you have to offer. Building a relationship with both your influencers and the individuals that influence your target audience will open up opportunities for growth that you would find both difficult and time consuming to do on your own.
Here are three steps to help you find and engage with your influencers.
  • You need to understand your community.
    This includes your customer base, clients, power partners, followers and brand advocates. Research your target audience. Educate yourself on their demographic, psychographic, and social media preferences. Be prepared to engage based on their wants and needs in the market they’re interested in (make sure you are completely mobile-friendly, for instance). Get to know your customers. This is part of building your tribe. Once you find them, pay attention to what they are following. Who influences them? Where are they finding support and inspiration? What information are they sharing with their own audiences?
  • Now that you know your tribe and you’ve targeted your audience, you need to where to promote your business, product or service. Your observations should show you where your tribe congregates, so make sure you’re there. Which hashtags are the most popular, what social media shares do they engage in with your posts, etc. are very important. Start building both an online presence and awareness for your signature programs. Before you go courting your influencers, it is vital that you have a handle on your brand and what you bring to the table.
  •  Find your influencers and the people that influence your audience. Follow them. Pay attention to what content they are posting and actively engage with it and make your existence known. This can be a slippery slope since you don’t want to come off as spammy or appear to be poaching from their client base. This works best when you locate an influencer that has a similar audience to you but offers a non-competing product or service. This would be an excellent potential power partner for you and allow you both to refer to one another. Share their content, engage with them, and make your brand stand out. Ask to do a guest post or interview them for your blog/podcast/YouTube channel. This is a nice reciprocal move as you will both gain more online presence and expand your reach.

 

Keep in mind that any influencer you cold contact will need to benefit from having a business relationship with you. Any influencer is an essential member of your tribe. If you abuse the connection, their influence could swing in the other direction, so keep that in mind.
Follow these three steps and you’ll find your influencers are just waiting for you to connect with them. Be patient, listen, and most of all learn what makes your tribe tick so you can utilize that information to #BeAwesome at what you do and continue to grow your own list and funnel.

 

Be sure to Follow us and Let’s Engage!
Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

 


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