Social Media Archives - Page 15 of 38 - The Social Media Advisor

November 8, 2016
Brand Storytelling

#BrandConsistency – Branding is About Who Knows You, Not Who You Know

#BrandConsistency involves putting yourself out in the public eye with a clear and concise message. It’s about overcoming hesitancy in new sales and clients. Loyal customers buy based on their feelings. To build a solid foundation of success, it pays to be known.

Your brand is the idea, the emotions, images, thoughts, etc. that comes to mind when people hear your name, pass by your store, see your ad, or view your website. It’s your complete online presence. People remember how you made them feel over everything else. The world is flooded with other people and brands who want to corner the market on success. So how do you stand out from the crowd?

Word of mouth, brand consistency, customer loyalty, and dedication to the customer experience will go far in making your brand known.

Here are some tips to get you started:

Know your target market, and appeal to them.

Do you offer a unique product, service, environment, etc.? If you’re not sure, find a way you can do it better than the other guys.

Are you consistent in delivering your customer service promise? And do you do it every time?

How is your business memorable? Is it memorable for the right reasons?

What is the first impression that you offer potential clients and customers? Is it consistent across all platforms? Remember that visitors to your Facebook page may not visit your site and vice versa. Try not to refer them back and forth unless it’s absolutely necessary. The same goes for cross-platform promotion. A twitter follower has no interest in your Instagram ad, and your YouTube subscribers will rarely care about your Facebook Live Q&A.

How easy is it for new customers and clients to do business with you? Call your company or use the website. Perform an “experience audit” to determine whether or not you fall short.

What are you good at? Where do you consistently get great feedback in your business? Highlight that as a great selling point. Networking with other companies who have used your service is another key aspect.

Are you being genuine and sincere in your interaction with your clients and customers?

Have you reached out to influencers who also interact with your target market? If you get them excited about your brand, others will get excited as well.

Do you convey confidence in your interaction online and with customers? Your employees should be subject matter experts on your brand. Even apologies for making mistakes can be done with confidence. “I apologize for this mistake,” is much more confidence-inspiring than “I don’t know how it happened”. A quick and favorable interaction with a customer will build brand confidence.

It takes time and consistency to build a loyal customer or client base. These tips will put you on the right track for success and to #BeAwesome with your branding.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

Click here for her Social Media Workshops, Classes and Seminars

November 1, 2016
Brand Storytelling

#BrandConsistency – People Do Business with Individuals, Not Brands

Your personal brand is different than your company’s brand, but it is just as important, if not more so. People do business with individuals, not brands. So how do you create a personable brand that potential clients and customers want to work with?

Your personal brand is the image you wish to project. Here are ten tips to get you started in #BrandConsistency:

Be clear about the image you wish to cloak yourself in. Keep it simple. Keep it authentic. How?
Be true to yourself.Spending days, weeks, and even years projecting an image you don’t like can be exhausting to maintain. If you seem to be faking it, the word will spread and your authenticity will suffer. Inconsistencies will cause a rift in trust. You don’t want that.
Become a public speaker. You must develop your communication skills. You can do this either live or through video sites like Vimeo or YouTube, but you want to project confidence and speak from a platform of power and control. Your videos don’t have to be long. Ten minutes or less is more than fine. Just find one topic and speak on it. Your speaking engagements, on the other hand, are as long as you’ve been slotted for. Prepare in advance. Double check your numbers. Provide value, and your brand will shine.
Be consistent in branding across all platforms. This includes synchronizing your LinkedIn profile with your resume.
Create leadership articles and participate in interviews. This goes to credibility. You want to be seen as a subject matter expert, and you gain that by providing proof of authority.
Show numbers, dates, etc. to back up your broad statements. You want to be seen as a subject matter expert so that your clients and customers can be confident in your ability to lead them through the darkness.
Build an online presence. This goes back to #4. Be consistent in who you are. An online forum or community is not the same as your private home. Remember that everything you put on there can be screenshot and used against you at a later date.
Be brief in your mission statement. You can’t do everything. Specialization is key to business success.
Never stop learning.You must remain relevant to your industry. Take courses in subjects outside your chosen field to widen your perspective. You don’t want to box yourself into your own world and lose touch with your customers and clients. Expand your knowledge as much as possible.
Finally, one of the most important tips: talk about what you’ve done, not what you plan to do.You need to build your brand on results, not ideas. It’s okay to admit your weaknesses and shortcomings. It’s okay to be vulnerable. That makes you more human and relatable. It’s not okay to spend all your time ramping up for ideas that may never solidify. Clients and customers want results-driven numbers. Keep that in mind.

Take some time to develop your personal brand and opportunities will come your way.

Be sure to Follow us and Let’s Engage!

Click here for her Social Media Workshops, Classes and Seminars

October 25, 2016
Social Media Marketing

#SocialIsntScary – Fear of Getting Started

With around 78% of people using at least one social mediaplatform, nearly 1/3 of the Earth is on social. This infographic from Uzu Media breaks down the number of users on the most popular social media websites to give you an idea of the possible impact of participating on these platforms.

While small business owners are aware of the need for social media marketing, as well as the potential it generates, many have yet to get started. Only 31% of small business owners have created and cultivated an effective social media strategy. These professionals are afraid of quite a few things when it comes to doing their own social media. Do any of these sound familiar to you?

Don’t know where to start
Afraid of failure
Not sure what to post
Not sure where to post or how often
Worried about negative engagement or reviews
Not comfortable putting myself out there
Concerned about the level of commitment necessary to be successful

I bet at least one of those resonated with where you are currently. That’s okay. With any new endeavor, sometimes you just need to make a plan and jump in!

Have a Strategy

The best way to eliminate your fear is to make a plan. Marketing and social media strategy is essential. Goal setting, analytics, decision making, ROI and impact will be difficult to incorporate and track without a plan. You need to know what you want to do ahead of time and then you need to be able to measure what worked and what didn’t so that you can adapt your strategy for success as you go.

Here are the elements that need to be included in your strategy:

Where to post content.
When to post content.
Who you are posting content for currently.
Who you’d like to reach with your content.
What to post
Why you are posting.

Monitoring

For those concerned about negative social engagement, the key to keeping the trolls at bay is having a plan in place to monitor your social accounts. You will need to understand the difference between engagement that offers opportunities to fix the problem versus engagement that is spammy, inappropriate or harassing in nature. The quicker you delete the spam, the inappropriate posts and harassment – the better. Understand how to delete, block and remove content from your social feeds.

On the other hand, don’t go around deleting every negative comment. Part of what makes social media work is that it gives your audience the opportunity to connect with you and be heard. If they have a genuine complaint or concern, simply deleting and ignoring them will not be viewed favorably by your audience. Once you see this type of negative engagement, immediately post so that they know you’ve seen their comment/post and want to have an off-line conversation to cover what can be done to resolve the issue. They are giving you an opportunity to turn it around. Just take the conversation offline so that it’s private.

Consistency

Once you get started, be sure you’ve come up with a way to remain consistent. This may mean starting small and working your way up. That way the audience doesn’t notice that you aren’t posting as often as you used to and then make the assumption that you are no longer invested in your social. Adding more is always better than cutting back. The old adage of don’t bite off more than you can chew is the key here. You can always add new platforms or more posts later if you discover you have the capacity to do so.

Be Authentic

Today, people are more likely to support brands that they know, like and trust. That means they aren’t investing in a logo, or a big office, or an online shop. They need the opportunity to get to know, like, and trust you. Purchasing anything has an emotional element to it as well. Provoking an emotional response from your audience will help them become more interested in you and what you do.

However, people are smart. They are assaulted on all sides by direct mail, spam, advertisements, commercials… they’ve learned how to spot a person who is being authentic from a used car salesman type.

You will need to truly understand your target audience and what they are seeking. The more authentic, genuine and real you come across, the more they will trust you. If you can combine that authenticity with a message that appeals to your followers – you’ve hit the social jackpot!

Team Up

It can be frustrating to create great content when you haven’t built a following yet. However, that content is what is going to grow your audience. If you want an organic way to fast track your exposure, find influencers that have a similar target audience and collaborate with them. Guest blogging is the easiest way to do this. This will expose you to their larger following and connect you with experts in your field or industry at the same time.

Once you create and implement a solid marketing strategy for your social media, you will only need to focus on maintaining it. Start small and work your way up – just one social platform to start is more than enough if you are worried. If the effort you are putting into social is too time consuming, contact our team. We specialize in helping small businesses #BeAwesome with their social media, branding, and marketing strategy online.

Be sure to Follow us and Let’s Engage!

Click here for her Social Media Workshops, Classes and Seminars

October 18, 2016
Video in Social Media

#SocialIsntScary – Fear of the Camera

Are You Afraid of Using Photo or Video in Your Social Media?

There are a variety of different ways to generate marketing content but do you really need to be on video? Is it truly necessary to get some professional headshots done? The truth of the matter is audiences are becoming more and more visual. Social media effectiveness is greatly enhanced when visuals are involved. What is more visual than having a video conversation with your target audience? Don’t you feel more comfortable when you can get a feel for the person you are interacting with? Video also opens up what you offer to a segment of the population that doesn’t enjoying reading. It makes you appear more personable and really adds to that Know, Like, Trust relationship building that great companies can establish.

Knowing that you need to get in front of the camera is one thing. How do you get past all the fears associated with getting started? Worried about how you will appear in video or look in pictures? Don’t know where to start? Here are some basic tips to getting started with visual marketing.

Photographs

Visual marketing involves utilizing images, graphics and other visuals to make your content more powerful. Images grab and keep attention much longer than basic text. When putting together a marketing or social media plan, it’s essential to incorporate visuals into your content management strategy.

Do they have to be pictures of you? No, they don’t. However, the added benefit to using professionally done photographs of you and various aspects of your business are worth the investment. Photos of you establish a connection with the audience. It makes them more comfortable. The more conversations you have and visuals you put out there, the more your clients feel like they are getting to know you.

If you are concerned about how you will look, shop around for a trusted photographer or portrait artist. Express your objections or fears and have them suggest ways to create stunning images that even you will be pleased with. Then come up with creative ways to use those images with your social media and website content.

Don’t let fear hold you back from making an impact with your marketing!

Video & Vlogs

Tip #1: Practice

Do some rehearsals. Record yourself. Work on developing a connection with the camera lens. Talk to the camera and don’t get distracted or look away. As with any new skill, the more you practice the better you’ll become.

Tip #2: Review Visuals

Watch your rehearsals. Turn the volume down. This will give you a chance, without sound, to really examine all the elements of your video. That’s what video is all about. It’s a visual platform.

Examine these elements:

– Aesthetics

– Lighting

– Environment

– Facial Expressions

– Positioning

Tip #3: Review Sounds

This time look away from the camera and just listen. By listening, you will hear how you sound on video. Listen for dramatic pauses or overused phrases. Does the sound flow? What can you do to make transitions sound better?

Tip #4: Be Realistic

No one expects you to be a filmmaker. Your videos don’t have to be perfect. Focus on the art of conversation. Have a conversation with your camera, which is really your audience. Vlogging isn’t about fancy special effects or understanding every element of YouTube.

#SocialIsntScary and neither is putting together visual marketing elements that can be a true asset to your brand. If you’d like some examples on how you can #BeAwesome using this techniques, give us a call!

Be sure to Follow us and Let’s Engage!

Click here for her Social Media Workshops, Classes and Seminars

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Tag: Social Media

#BrandConsistency – Branding is About Who Knows You, Not Who You Know

#BrandConsistency – People Do Business with Individuals, Not Brands

#SocialIsntScary – Fear of Getting Started

#SocialIsntScary – Fear of the Camera

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