#AwesomeInSocial – People Are Searching You Online…What Are They Finding?

When was the last time you searched for you or your company online? Most consumers will start their search online before ever using your company. Reviews, social media interaction, comments left on product pages, website ease of use, and more are key factors in determining whether a new customer or client will do business with you.
When you consider that online reviews are the key to people’s trust in your business, the choice is clear. You have to know what people are saying about you. A recent survey by BrightLocal states that 84% of people will trust an online review the same as word-of-mouth.
This means it’s more important than ever for you to take control of your social platforms. You want those conversations to happen with you and your social channels. That’s not all. Knowing how they find you can help you identify new opportunities to reach customers on platforms that you’re either not using or have underdeveloped. In some cases, it can even help your company evolve to meet the changes of your customer base.
I’ve compiled a list of ways to find out how you’re being searched.
Use Multiple Search Engines
If you want to know how people find you, the best way to begin is by using Google or Bing to see how you measure up. A key point here is to use your browser’s private browsing feature so that your previous searches don’t affect the results. Google uses “Incognito” and Firefox has “Private Browsing” but they both work the same.
Do a search for your business name and see what the first page results are. You’ll likely find your website/blog, Facebook page, review sites like Yelp, online listing platforms like Google My Business, and other social networks.
After that search is complete, you’ll want to try search terms that could drive people to your business. Start with your website. Most website analytics will track the search terms that get people to your site. Compile that list and start searching. Where do you stand in first page ranking?
Next, you’ll want to do a local search for your business using key terms related to your work. This one is easy. Take your most popular key terms and add your town to the end of the search. A repair shop, for instance, would search for “car shop in [town name]”. If you offer particular services, make sure you use those terms as well. Where do you stand?
With this list, you can determine where your business is showing up and note the places where it should be listed, but isn’t.
Social Media
Make sure you use Twitter and Facebook’s search options to see what people are saying about your business. Search your business name first. What do you find? If your business has a more common name, you can add keywords to the list. This is a search you should often perform, since it helps you stay on top of customer complaints and celebrate business successes.

Also, your online presence will play a big factor in the impression you make to anyone searching for your business. What are they finding? Are the accounts current – or have they not been updated in ages? If you have social media accounts active, showing a lack of current content makes the audience believe you are no longer investing in your business. It’s better to not have an account at all then to have one that hasn’t been updated in ages.

If you have been posting recently, does that content coincide with your branding strategy and goals for the current year? Or is it random and confusing for your audience – sharing content that appeals to you but isn’t strategic can be damaging and counterproductive.
Set Up Analytics
You can use Google Alerts to search the web for keywords related to your business. Those results will be sent to your inbox as often as you wish. Social media platforms like Facebook now offer analytics, and you’ll want to keep track of those. Google My Business offers insights for your business listings. As mentioned earlier, you can also set up your website analytics to find out how people are tracking you. The tools are available, so make sure you use them.
Once you figure how they find you, the next step is to make it easier to connect with your business. The key to success is to keep on top of this. Your online reputation and being #AwesomeInSocial work hand in hand in convincing potential clients to contact you and set up a discovery session.
Be sure to Follow us and Let’s Engage!
Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+, YouTube, Pinterest, Instagram and the tools to manage them.

#AwesomeInSocial – Improve Your Credibility with Robust Social Proof

Influence and word-of-mouth are cornerstones to your credibility. This builds social proof. Social proof is the social pressure for consumers to purchase a product or service based on the reviews and influence of others. The more social proof you have, the more customers and clients you’ll gain. It becomes easier as the social proof increases.
But how do you gain a robust social proof?
You gain it through testimonials, ratings and reviews, influencer endorsements, media logos, certifications, subscriber counts, social connections, social shares, clients, and case studies.
Testimonials
A testimonial is a statement made by a customer or consumer that provides an objective viewpoint. This “outsider influence” is something you’ll see more of in this list. It’s important to note that testimonials involve stories about how your product or service bettered their lives in some way. It’s similar, but not the same, as reviews.
Ratings and Reviews
Think about the last time you purchased something online. If the rating was available, did you look at it? Did it influence your buying decision? Of course it did. And if reviews were available, you likely read a few of those as well. The scoring system of a rating is a powerful influence in social proof. A review usually accompanies a rating. The greater your number of ratings and reviews, the more power it holds over the viewing public.
Influencer Endorsements
Influencer Endorsements aren’t the same as testimonials. An influencer is a well-known person or business who has a heavy social media following. A mention of your business, product, or service can cause an instant rise in social proof. It’s a mutually beneficial relationship, as your willingness to connect with them builds their credibility. Keep in mind that their reputation is just as important as yours.
Media Logos
You’ve noticed these before, and likely didn’t realize it. “As seen on…” is an excellent example. It’s important to note, you can only use these media logos if you’ve actually appeared on their networks, in their paper, etc. Misrepresentation of your credentials will destroy the credibility you’ve tried so hard to develop.
Certifications and Case Studies
Certifications and case studies are professional endorsements of your credibility. They prove your expertise, and therefore increase your social proof.
Subscriber Counts, Social Connections, and Social Shares
All of these combined build a pressing need to go along with the crowd. Like reviews and testimonials, the more you have, the more you’ll gain. It may take five years to get 10k subscribers, but the next 10k could take one or less. The more influence you have socially, the more people accept your credibility.
Clients and Word of Mouth
Word of mouth is still as strong as ever. People are more influenced by those they know than those they don’t. If a happy client spreads the word about your work, social proof will naturally follow.

Now you know the best ways to build your social proof. Building momentum is key to successfully enhancing your credibility. Take the time to do it right, and you’ll be #AwesomeInSocial.
Be sure to Follow us and Let’s Engage!
Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+, YouTube, Pinterest, Instagram and the tools to manage them.

#AwesomeConsistency – Hashtags & Brand Awareness

Hashtags may have begun as a fundamental aspect of early Twitter’s success, but today they are a mainstay for many social media activities. There are a ton of people using hashtags in social right now, some are doing it well and others, well….not so much. You may be wondering what the hoopla is all about when it comes to hashtags and whether or not they provide real value to your online branding efforts?  For many professionals, the idea of the hashtag may seem unprofessional or even irrelevant. We’re here to tell you that if social media is a part of your marketing strategy, hashtags should not be overlooked.
Hashtags & Search
Are you aware that each of the social media platforms operates as its own search engine? Whether you are in Facebook or Twitter, LinkedIn or Instagram, doing a search on any of these sites will pull up an abundance of information that you can’t get simply by going to Google. Each of the platforms is built with this search functionality whether you are looking for a person, a business, a feed, an interest, a job title…all depending on what you are looking for and where you are hunting. In fact, that is really how hashtags grew in popularity, as a way of organizing and searching Twitter to find groups of people with similar interests.
Interested in the origins of this powerful symbol? You can read all about it here.
Finding Your Audience
Researching and using the appropriate hashtags for your brand, business and industry narrows down the field and brings your business into direct contact with its target audience. If you know who your ideal client is, and what hashtags they are using, you’ve developed a direct channel of communication and the opportunity to build and grow new relationships.  To achieve maximum impact, spend time searching these same hashtags and either starting or engaging in conversations on places such as Twitter and Instagram.  Just posting them is a way for people to find you but a combination of posting and engagement is always going to make for a more impactful end result.
Branding & Identity
Creating, and trademarking, hashtags that are unique to your personal or corporate brand enables you to present yourself online in a way that is immediately recognizable to your audience. This can be especially beneficial when initially building presence or when attempting to tie brand concepts together. Once people are looking up your content by these unique identifiers, you can begin developing hashtag campaigns to truly grow presence and reach.
As with any marketing effort, understanding the tool and developing a strategy for using it wisely is the path to success. Spend some time discovering what the right hashtags for your brand are – Kim Garst has a great article on that topic here. Once you know your hashtags, have set some goals, and built a strategy for using them effectively, the returns will convince you of how powerful this approach can be.

Now, go out there and #BeAwesome with your social media marketing by incorporating hashtags!
Be sure to Follow us and Let’s Engage!
Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+, YouTube, Pinterest, Instagram and the tools to manage them.

#AwesomeConsistency – How Consistent Video Supports Company Culture & Expectations

We keep talking about how video, live video in particular, has the biggest impact in social media in 2017 – and that’s just facts. If you are planning to incorporate video into your social media or marketing strategy on a regular basis, to take advantage of the benefits of consistency, then you will need a game plan for the videos you create. Why? Because your videos will become a part of your corporate and personal branding – they will speak to your company culture and visually demonstrate your mission, vision and values to your audience. Expectations will be the ultimate result of this effort so if you do not begin with the end in mind, you could miss the mark with your video marketing.

Company Culture

How do your marketing videos affect your overall company culture? It’s a twofold approach. First, they act as an example to your team of what your business stands for both internally and externally. They can be used to showcase the brand, boost employee morale, and leverage both recruiting and retention efforts.

Not only are they a promotional tool for hiring the best talent, they build your company’s online presence in a way that sets expectations for the audience. Video is a way of demonstrating what you stand for, what you do, and how you engage with others. It establishes trust and a level of comfort, as your viewers start to feel like they know you and what you stand for. This lowers any perceived or hidden barriers between you and your followers. Know, Like, and Trust – the social marketing triad – is established by posting videos regularly.

Starting with Video

The great thing about video marketing is that you can begin with as little as a cell phone or invest in really high-quality production experts – depending on your budget and what you are looking to achieve with your content. With the rise of live video, people no longer expect an expensive end result. Often, just sitting down, speaking to your audience, and responding when they engage is all that is needed to make video worthwhile.

Stay on Point

If you don’t really understand your own branding yet – I mean backwards and forwards – then take time to fully develop your brand story before diving into video. Why? You are going to want to display those aspects of your branding that make you unique, interesting, and that differentiate you from your competition in your videos. Clear and concise content is what is needed to retain attention and audience.

Spotlighting

Do you hate being spotlighted or feel uncomfortable with the idea that it must be you on camera every week? Get creative or switch it up. Give your staff a voice by interviewing them. Highlight your products as they arrive or as you are packing them up to ship out. Show off your work space. Give viewers an insider’s perspective on how and why you do what you do.

Have a Purpose

As with any decent marketing strategy, understand before you start what you are wanting to get out of this process. What is your call to action? Are you trying to connect with your audience and deliver your brand messaging to more people (reach)? Trying to grow your list / sales funnel (lead generation)? Do you want to flip viewers into paying customers (conversions)? Communicate what you need and what is important to you, and your business. In order to get your audience invested in you, they need to understand your “why.”

If you haven’t started creating videos for your website, email newsletters, vlogs, or social media – then now is a great time to start! Soon everyone will be doing it and it will be more difficult to #BeAwesome and get the sort of results you can get right now while this movement is fairly new.

Ready to brainstorm and talk strategy? Book a discovery call with me!

Be sure to Follow us and Let’s Engage!
Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+, YouTube, Pinterest, Instagram and the tools to manage them.

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