Tag: reputation management

#SocialProof – Why Social Proof Matters

Did you know that *92% of consumers read online reviews before trying a new business, product or service? 40% of them will form an opinion after reading three or less of those reviews. Online reviews are one of the many ways #SocialProof matters to your clients and consumers. Your business information is available for everyone to see. In a world of information overload, having no information or proof of worth at all is unsettling.
Think about the way you shop. We all have particular stores and brands we prefer, but have you ever wondered why? You buy from brands and companies you trust because you know they’ll deliver what you pay for. Testimonials, word of mouth, reviews, and more can be used to spark emotional triggers to influence you toward purchases and new-to-you businesses. 
This makes sense. You don’t want to spend your time and hard-earned money on something that may not be worth it. 
The same is true for your future clients and customers. They want to feel reassured that you can provide the service/product that you promise. 
Well how did companies and businesses gain customers before the internet? Ads. Word of mouth. Scarcity. Social Proof has always been used to bridge the gap between consumer and product. Experiments on this phenomenon occurred as early as 1935 and continue today.
Social proof is a comfort to your future clients and customers. You want to invite them into your world and let them know that you’ll take care of their concerns by delivering what you, and your social proof, promise.

Besides, the Internet is inundated with information, sales pages, and businesses that are promising the same results you are. How do you even begin, as a consumer, to differentiate between similar options without social proof? Social proof is what we look for when we begin researching an individual, a location, a company, information or just about anything else online. 

Gaining social proof takes time and effort, but the effects will be worth it. Remember, the more positive and solid your customer/client base, the easier it will be to leverage your social proof.
*(Reference Bright Local’s annual Consumer Review Survey, 2015:  https://www.brightlocal.com/learn/local-consumer-review-survey/)

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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+,YouTube, Pinterest, Instagram and the tools to manage them.

Social Seven – Why Monitoring Online Reviews and Presence is Essential



Why Monitoring Online Reviews and Presence is Essential
Special Guest: Michelle Grant Hoglan of Top Hat Creative Marketing
Top Hat Creative Marketing is a company that focuses on online reputation management. They start with collecting feedback and turning that into reviews. Michelle spends time discovering client goals and what they want to achieve in order to help them become more successful.  Top Hat then coaches their clients on how to gather feedback and how to filter it and use those reviews to their advantage.
Google is super important in the fact that it is so visible. This strong online presence is essential to being found on the web. When people look up a company on Google they want to see recent reviews, current events and an online presence that inspires trust. They are looking for businesses they can Know, Like and Trust. Top Hat Creative Marketing strives to make companies more visible and trustworthy online.
Google, by far, is the #1 review site online. Yelp is quickly becoming #2 and seems to be more popular in California and the West Coast. However, it is rapidly gaining speed on Google and becoming more of a player in online reviews.
Companies don’t need to be an active player on Yelp right away. If you have your phone, you can instantly log reviews onto the site while out and about and running errands and interacting with other businesses. All you need to do is register for an account. There is a Yelp app that allows you to check in regardless of whether you haven’t posted in years or if it’s your first time. This app makes it easier to do quick reviews while on the go. This site is more regional at the moment, however, and Google is still the best place to go to monitor your online reputation.
Top Hat takes time to coach businesses on how to build a reputation on Google and, once established, then move onto Yelp, Facebook and other options.
If you are going to have a presence online, you want to have in the right places where people are using it. If the audience is there, and talking about you, then it’s important to build a presence there.
It is imperative that business owners get all types of feedback, not just positive. Reviews are important regardless of whether they are good or bad. It gives owners insight into aspects of their business that may need to change. Also, get feedback from employees as well. The audience may not come straight to a business owner with their complaints – but they will share it with their personal circles of influence. This means the company doesn’t always get the opportunity to adjust or correct whatever the issue might be. Take that negative feedback and make it into a positive change for your business!
Learn more about Michelle and her company by visiting: http://tophatcreativemarketing.com
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