Tag: relationship management

Social Media Relationship Lifecycle – Like, Know and Trust

When we speak at training seminars, we talk about the “Like, Know, Trust” relationships that are built in social media.  Painting the picture for you, here is an example of a “courting” (yes, dated my self) relationship in reference to the lifecylce of a social media relationship.


Imagine if you will, a man (or woman) standing across the room, looking at someone they find interesting. They make the move to let that person know that they are “interested” in them by letting them know that they “like” them (ie in social media world, “Liking, Circling or Fanning their pages”)

They will watch this person (or Page) for a while, determining if they have similar interests, topics of conversations, or anything in common.  

Said “courter” may eventually “like” or “+” a few posts from time to time, letting that Page (or Profile) of the interest and agreement in their share.  Eventually, they will begin to engage with each other by sharing in discussions, dialog of variety and start to become more familiar with each other (in more of a “public” setting – ie notifications on their wall).  By engaging in likes, comments and polls, the entities are learning how to communicate better with each other, how responsive the one is to the other, and their “network” may start seeing these interactions.

Eventually, the “courter” shares a post made by the Page or Profile which introduced their entire “friends and family” network to their relationship.  The conversation went from Like to Know to Trust.  Their “engagement” became “Facebook Official” by the simple click of a share button.

Gathering this type of engagement is curated in simple ways:

  1. Ask your tribe (your trusted network of connections that have committed to share, engage and like your posts – as you have committed to them in return)
  2. Engage often by enabling tools in the platform to receive notifications when people like, comment or share
  3. Share information for your audience to get to know you, want to engage with you and share with their “friends and family”

Do you struggle with engagement or are wanting to develop content and engagement strategies? Let us know how we can be accountability partners for you in social media!

~ Social Media is changing the way people do business.  Don’t get left behind ~ 

Hollie Clere, of The Social Media Advisor is a “Be Awesome” Developer, Social Media Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+ , YouTube, Pinterest, Instagram and the tools to manage them. Click here for her Social Media Workshops, Classes and Seminars

The Power of Using Tools to Manage Social Media

http://www.thesocialmediaadvisor.com


There are so many activities that surround management of relationships and brands in Social Media, it would be virtually impossible to effectively maintain consistency without the use of Tools to help you to schedule and provide you with a Dashboard to Moderate.
One of my favorite tools is HootSuite.  It is affordable, flexible and allows you to post to most of the popular social media platforms.  It even has the ability to integrate over 70 apps to make your life even easier.
I have a testimonial that was shared with me about HootSuitefrom a brand manager we trained recently.  She words for a small Dental Office here in Colorado and struggled to remember each day to post something to Facebook, LinkedIn and Google+.  She actually had a time span of 2 months where she neglected to post anything because it was just too inconvenient to dedicate her self to a specific window of time each day.
She was also getting stuck in a negative loop of dry ideas and lost the ability to come up with any original content.  Frustrated, we sat down for training and she realized there were tools she could use to overcome these obstacles.
Here are my Top 3 Tools right now:

-> HootSuite
For the ease of the dashboard and consistent schedule abilities

-> Buffer
For the Suggested Content Ideas and the integration of Pinterest scheduling options!

-> Commun.it
For helping me communicate more effectively with my twitter audience

People ask me all of the time why I feel scheduling is so important.  My theory is simple.  When I am actively doing my work, I’m not thinking about what to post at 9am.  If I take the time to effectively put together a good editorial calendar and get updates out, I can respond better “real time” to engagement and not always have to feel “on” to generate new content.  Some days I run dry, other days I am free flowing with thought, ideas and creativity.  I have found that if I maximize my creative time as much as possible, the brand won’t be lacking when my juice is spent.
Additionally, I believe that there should be “real time” posts woven through the scheduled posts as well.  Examples could be: a moment just happened, attending an event, news or trends are current and relate to something in our day; these are things that should be shared “real time”, as often as possible.
Every single SMM (Social Media Manager) will tell you how “they” like to do it.  Neither is right, neither is wrong, both types of processes set you up for success if that is a method that works for you.  That is the most important thing to take away.  Find a tool that works for you, use it, own it, learn from it and make it fun.
If we aren’t having fun, we are doing it wrong!  #BeAwesome

If you would like to learn how to use HootSuite, our next Webinar can be found at: http://thesocialpro.eventbrite.com

 

~ Social Media is changing the way people do business.  Don’t get left behind ~ 


Hollie Clere, of The Social Media Advisor is a “Be Awesome” Developer, Social Media Brand Builder, Conent Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+ , YouTube, Pinterest, Instagram and the tools to manage them. Click here for her Social Media Workshops, Classes and Seminars

http://www.socialpowerprogram.com/

Curious on whether your social brand is built properly?  Get your Social Media Analysis today. 
 

http://www.thesocialmediaadvisor.com/Social_Media_Analysis.html

3 Key Take Aways on How to Optimize your 1-to-1 Meetings into Referrals for Your New Connection

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Attending Networking events may be a key comment in your marketing.  If it isn’t, you might want to consider how networking could benefit your referrals and recommendations.  It is a proven fact that people do more business with people they like, know and trust. So, what are some things you can do to build that in your first encounter?
(1) Ask The Right Questions
Instinctively we ask people we meet, “What do you do?”  They in turn have a canned, preprepared answer or sales pitch on a 5-10 second highlight of their best services.  What if you asked the question differently?
– “What is your gets you up every day?”
– “How is your most ideal client?”
– “If I were to introduce you to your most valuable Power Partners, who would they be?”
– “With knowing what you do, who would be someone I could introduce you to?
– “What is your favorite book and how has it helped your business?
– “Where do you find you get the most business?”
– “In given a specific ideal client, what can I tell them in Why you would be the best fit?
—-> You get the idea
(2) Write Down Key Take Aways 
Document some memorable notes on their business card or in a notebook.
*** Be sure to collect 3 business cards (you’ll see why in a moment). 
How in the world will you be able to remember every single person, their ideal client and niche without writing it down?  This is great for your memory as well as enhancing that encounter further, reminding your contact what you remembered and how best you can refer them. If I took the time to visit with you on a deeper level, I would want you to remember key points of our conversation.
(3) Earnestly think of the 3 people in your network this person might find value in meeting 
A key networker in my cycle shared with me, that if I collect 3 business cards from the person I am meeting with, I am more likely to earnestly make efforts to refer them to 3 other people. If this is your business, and you are gaining credibility, making a personal introduction hand in hand with a business card with show far more value to your meeting than just a meeting with no additional follow-up.
Networking and relationship management will either build or halt your efforts.  It takes a village to build a business and it also takes consistent visibility, follow-up and relationships to take you to a higher level of business. 

~ Social Media is changing the way people do business.  Don’t get left behind ~ 

Hollie Clere, of The Social Media Advisor is a social media manager, trainer and author in LinkedIn, Facebook, Twitter, Blog, Google+ , Pinterest and the tools to manage them. Click here for her Social Media Links

Sign up for your Free Social Media Analysis 
 

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