Social Media Relationship Lifecycle – Like, Know and Trust
When we speak at training seminars, we talk about the “Like, Know, Trust” relationships that are built in social media. Painting the picture for you, here is an example of a “courting” (yes, dated my self) relationship in reference to the lifecylce of a social media relationship.
Imagine if you will, a man (or woman) standing across the room, looking at someone they find interesting. They make the move to let that person know that they are “interested” in them by letting them know that they “like” them (ie in social media world, “Liking, Circling or Fanning their pages”)
They will watch this person (or Page) for a while, determining if they have similar interests, topics of conversations, or anything in common.
Said “courter” may eventually “like” or “+” a few posts from time to time, letting that Page (or Profile) of the interest and agreement in their share. Eventually, they will begin to engage with each other by sharing in discussions, dialog of variety and start to become more familiar with each other (in more of a “public” setting – ie notifications on their wall). By engaging in likes, comments and polls, the entities are learning how to communicate better with each other, how responsive the one is to the other, and their “network” may start seeing these interactions.
Eventually, the “courter” shares a post made by the Page or Profile which introduced their entire “friends and family” network to their relationship. The conversation went from Like to Know to Trust. Their “engagement” became “Facebook Official” by the simple click of a share button.
Gathering this type of engagement is curated in simple ways:
Ask your tribe (your trusted network of connections that have committed to share, engage and like your posts – as you have committed to them in return)
Engage often by enabling tools in the platform to receive notifications when people like, comment or share
Share information for your audience to get to know you, want to engage with you and share with their “friends and family”
Do you struggle with engagement or are wanting to develop content and engagement strategies? Let us know how we can be accountability partners for you in social media!
~ Social Media is changing the way people do business. Don’t get left behind ~
Hollie Clere, of The Social Media Advisor is a “Be Awesome” Developer, Social Media Brand Builder, Content Manager, Trainer and Author in LinkedIn, Facebook, Twitter, Blog, Google+ , YouTube, Pinterest, Instagram and the tools to manage them. Click here for her Social Media Workshops, Classes and Seminars
Tags: Building Customer Relationships, lifecycle, like know trust, relationship management, Social Media, Social Media Engagement