• Are you telling your brand story in social media?

Author: Hollie Clere

For those of us who spend our days thinking about how to make a more significant impact on social media, it’s easy to get so wrapped up in creating whizz-bang content that we forget to take time to see if what we are creating is doing what we intend. That’s where analytics come in. Social media analytics tools, there are a lot of them, can help us understand how our audience is responding to our content. In other words, analytics let us know if our content works.

Which Tools To Use

Exactly which analytics tools you use depends on what you’re doing, your budget, and how much detail you need. There are not only lots of tools to choose from, but there are also many companies who will gladly follow your social media for you and report the results.

Let’s assume that you are like most people and you really don’t want to spend any money to find out what your social media audience thinks of your content. Let’s also assume that you are active on Facebook and Twitter. (Spoiler alert: If you aren’t using these two platforms you’ve got problems).

Both Facebook and Twitter provide built-in tools that will give you a variety of metrics on your content. Using these tools, you’ll be able to tell not only how many people your content reached but how engaged they were with it.

Let’s take a closer look at these two tools:

Facebook Insights

Facebook Insights is a free tool that is available for all business pages. At it’s highest level, it tracks likes, reach, and engagement. To track engagement, it monitors likes, shares, and comments. Data is available over a variety of time periods depending on the metric. Likes, for example, can be tracked over the last 28 days. You can also drill down into how video content performs and get more detail on the people that are seeing your content looking at it by age, gender, and location.

Twitter Analytics

Like Facebook Insights, Twitter Analytics is designed to help you determine which content is working best. If you have an international audience, you’ll be able to see what time of day has the most engagement as well as look at who is being reached by your campaigns based on a variety of demographics.

Facebook Insights and Twitter Analytics are not the only tools available to help you determine if your content strategy is hitting its mark. Each of the social media platforms has their own analytics option for the business or company page areas. They are, however, key elements that should be part of every marketer’s toolbox. By monitoring them on a regular basis, you can make the most of content that is working and avoid spending valuable resources on content that isn’t pulling its weight.

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Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

For anyone with a product to sell one of the first things on our list of strategic action items is to build brand awareness. The question is, what’s the best way to do that? Luckily, there is one tool out there that is right at your fingertips. In fact, you are probably already using it—Facebook. The question is, how do you get started?

One of the quickest ways to use Facebook to help build brand awareness is to adopt the same tried and true techniques that are used for generating leads. Here are five common lead generating ideas that can be effectively applied to creating brand awareness.

  • Post Compelling Content: If you’ve been working with social media for awhile then you know that saying you will post compelling content is easier said than done. The good news is that it can be easier to create content that is all about image than it is to sell a particular product. Blog posts, stories, and other narrative posts can all do an excellent job of telling the story of your business and your brand. Keep it personal and post consistently. You want to engage your audience as well as educate them.
  • Use Facebook Live: Live streaming to your audience can be quick, cheap, and extremely effective in helping you get your brand name out there. You can stream from an event, educate your audience on how to use a product or have an employee talk about themselves or their job. Pro Tip: Practice before you go live.
  • Run a Contest or Giveaway: A contest such as a scavenger hunt or a free sample of your product can be very engaging if it is well managed. Plus, you’ll be able to beef up your mailing list with verifiable data.
  • Run Targeted Ads: If you haven’t used Facebook advertising then now is the time to learn all about it. With the help of the platform’s targeting features, you can reach a whole new set of potential customers. Depending on your particular situation, boosting that compelling content you’ve been creating can be just as effective as traditional ads.
  • Create Special Landing Pages: Combine a strong call to action with a custom landing page, and you can help your audience learn all about you. While you’ve got your audience’s attention, present your case for why you are the best in the business.

Like all sales and marketing tactical efforts, using lead strategies to drive high awareness of your brand will take planning and work. Before you get started, decide how you will measure success. Then put your plan in place, watch the results, and adjust as you need to. With a well-executed plan, you’ll find your brand garnering a whole new level of attention.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.

If you are like most social media managers, your first goal is to create content that will get your audience to engage. Share, likes, and comments are all good as gold regardless of the platform. The only problem with using engagement as your key objective is that you have to get people to see your content first. After all, you can’t get engagement if you don’t get views. What’s the best way to ensure that your content gets seen? Make sure you are providing value to your audience.

Let’s think for a minute about what it means to add value. When it comes to social media content, providing value means giving your audience something they can’t get anywhere else. Exactly what that is will depend on your particular circumstance but let’s talk about the top 5 ways you give your users value through social media, regardless of your product or service.

  • Solve a Problem: When you solve a problem for your audience, you are making their lives better and perhaps removing an obstacle that is preventing them from achieving their own goals. There are many ways to create content that solves problems. A how-to can be a great way to do this but so can an answer to a question, a product discount, or an informative product review.
  • Tell A Story: Storytelling is a great way to help your audience learn more about you, your company, and your products. Success stories, stories that give insight into your mission, profiles of your team or your customers, can all help your audience learn more about your and add value.
  • Make Something That is Complicated Simple: Infographics and lists are particularly good ways to turn difficult topics into something that is easily understood. While technical content lends itself well to this type of content, your subject doesn’t have to be technical. A description of a process can also work well in graphic or some other easy to follow format.
  • Teach: Common questions that users have can be fertile territory for developing content that will teach a lesson about your industry, your product, or your company. How-to videos can be particularly good for this along with solving problems.
  • Ask Your Community What They Need: Of course we should know our customers well enough to anticipate what type of content will bring them the most value but sometimes it’s still best to go straight to the source. Reach out to your audience to ask them what they need. You might be surprised what you’re missing.

Developing content that gives your friends, fans, and followers value may take a little work, but it is sure to pay off. Once your community learns that the information you provide will make their lives easier, they are sure to come back for more. They are also like to pass it along to others. Providing value to your followers will pay off in spades in terms of brand loyalty, trust, and online presence.

Be sure to Follow us and Let’s Engage!

Hollie Clere of The Social Media Advisor is a “#BeAwesome” Developer, Social Media, Brand Builder, Content Manager, Trainer and Author in LinkedInFacebookTwitterBlogGoogle+YouTubePinterestInstagram, and the tools to manage them.

Click here for Social Media TrainingSpeaking and Strategy Consultations.


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